7-Day Refund & Exchange Policy
At HAUS, we want you to love every piece you bring home. If you’re not completely satisfied with your purchase, we’re here to help.
Returns & Exchanges
- We offer returns and exchanges within 7 days of receiving your order.
- Items must be unused, in their original condition, and returned with their original packaging.
- Proof of purchase or order confirmation is required.
Non-Returnable Items
We cannot accept returns or exchanges for:
- Items that have been used, damaged, or altered after delivery.
- Products returned without their original packaging.
- Clearance or final sale items (if applicable).
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos of the product and packaging. We’ll arrange a replacement or refund at no additional cost.
Refunds
Once your return is received and inspected, we’ll notify you of the approval status. Approved refunds will be processed to your original payment method within 5–10 business days, depending on your payment provider.
Exchange Process
If you’d like to exchange an item, contact us within the 7-day period. Exchanges are subject to product availability.
Contact Us
For any questions about returns or exchanges, please contact our customer support team before sending your item back.